Privacy Policy
Privacy Policy

References in this Privacy Policy Statement to "we", "us" and "Topshop" are to Top Shop/Top Man Limited (Trading as Topshop). At Topshop we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our Website.

WHAT INFORMATION DO WE COLLECT?


We ask for your name, telephone number, home address, email address and age for competitions, sweepstakes, or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests.

WHAT THE DATA WILL BE USED FOR?

Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Topshop. If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:

All email messages and email newsletters will contain information on how you can unsubscribe; or
Send an email to our customer services division on our feedback form writing "unsubscribe" in the subject heading; or
Call our customer services division - see the "Contact Us" section; or
    Write to us at: Customer Services, Arcadia Group Limited, Colegrave House, 70 Berners Street, London W1T 3NL

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.

WHAT INFORMATION DO WE SHARE WITH OTHERS?


We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research, marketing and advertising services (including advertising on third party websites and profiling) and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Topshop. We may share your information with other Arcadia Group companies for internal business purposes (for example administering e-receipts or responding to customer queries). We may pass your information onto Arcadia Group (USA) Limited, which operates our US retail stores, which will treat the information in a manner consistent with this Privacy Policy Statement, such as to accept returns for products purchase through the Website. However, we will not pass your information on to any other Arcadia Group companies or other third parties for their own marketing purposes unless you have agreed for us to do so.

COOKIES


This website uses Cookies. For more information please click here to see our Cookie policy.

LINKS TO THIRD-PARTY SITES


In an attempt to provide you with increased value, we may from time to time include third party links on our Website. These linked sites have separate and independent privacy policies. We encourage you to review those policies when you visit those sites. This Privacy Policy Statement only covers our Website and does not cover any other website. We therefore have no responsibility or liability for the content and activities of these linked sites.

PRIVACY OF CHILDEREN ON OUR WEBSITE


Our Website is not intended for use by children under the age of 13, and we will not knowingly collect any information from any person below the age of 13.

SALE OF ASSETS


In the unlikely event that Topshop or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

Cookies
Cookies Policy

This website uses cookies to collect information.

  • What is a cookie?
  • Use of cookies on this website
    • Our cookies
    • Third party cookies
  • How to manage cookies

WHAT IS A COOKIE?


Cookies are small files of letters andnumbers that are downloaded onto your computer or mobile or otherhandheld device when you access certain websites.  Cookies allow awebsite to recognise a users device and help your browser navigatethrough the website by allowing you to log in automatically orremembering settings you selected during earlier visits (among otherfunctions).  Cookies do not harm your computer.  If you would like tolearn more about cookies in general you can visit www.allaboutcookies.org.

USE OF COOKIES ON THIS WEBSITE


Cookieshelp us to provide you with a good experience when you browse thiswebsite and allow you to make full use of the online shopping andpersonalised features available on this website.  We do not use cookiesto collect or record information such as your name, address or paymentdetails.

We use cookies on this website for the following main purposes:

      to distinguish you from other users of this website, so we canpersonalise your shopping experience by making this website and theadvertising displayed on it more relevant to your interests and so wecan remember choices you make (such as your user name, language or thecountry you are in) when you return to visit this website;

      to collect statistical information about how visitors use thiswebsite, so we can improve the way this website works and measure thesuccess of competitions and campaigns; and

      to enable us to fulfil our contractual obligations to third parties,for example to pay a partner if you have made a purchase on thiswebsite by following a link from their website. 


    Most web browsers automatically accept cookies.  Unless you haveadjusted your browser settings so that it will refuse cookies, cookieswill be set when you access this website.  By using and browsing thiswebsite, you consent to cookies being used in accordance with thisCookie Policy.  If you do not consent, you must either disable cookiesor refrain from using this website.  Please go to Please go to How To Manage Cookies for information on how to manage and disable cookies.

    Our Cookies

    Below is a list of the main cookies that are set by us when you access this website and a description of what we use them for:

     

    Cookie Name:

    userCountry, userCurrencySymbol, user Explicit, userLangId, userLanguage, userPreferredUrl, userprefs, userSalesCatalogId, userStoreId, viewed, WC_ACTIVE_POINTER, WC_AUTHENTICATION, WC_PERSISTENT, WC_SESSION_ESTABLISHED, WC_USERACTIVITY, SessionExists, ShowAlert, arc-33056-recently-viewed, JSESSIONID, mdr_browser 

    Cookie Purpose:

    These cookies remember your preferences from previous visits, allow you to add to basket and store your shopping basket. The website wouldn't work for you without them.

     

     

    Cookie Name:

    _utma, _utmb, _utmc, _utmz

    Cookie Purpose:

    These cookies enable Google Analytics software. It helps us take and analyse visitor information such as browser usage and new visitor numbers. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant.
    The data stored by these cookies never shows personal details from which your individual identity can be established.

     

     

    Cookie Name:

    _#env, _#lps, _#sess, _#srchist, _#tsa, _#uid, _#vdf

    Cookie Purpose:

    We work with DC Storm to help make our marketing campaigns more relevant. DC Storm cookies are used to help us see which marketing campaigns you click on and interact with. The data taken does not contain personal details from which your individual identity can be established.

     

     

    Cookie Name:

    qsst, _qst, _qubitTracker cookies, _qPageNum_*name of brand*

    Cookie Purpose:

    These cookies enable Qubit analytics software. This software helps us take and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant. The data stored by these cookies never shows personal details from which your individual identity can be established.

     

     

    Cookie Name:

    peerius_ct, peerius_rid, peerius_sess, peerius_user

    Cookie Purpose:

    These cookies enable Peerius software. This software allows us to make recommendations of products that we think might be of interest to you, based on what you and other visitors have viewed

     

     

    Cookie Name:

    s_cc, s_sq, s_vi

    Cookie Purpose:

    These cookies enable SiteCatalyst analytics software, supplied by Adobe. This software helps us take and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant.

     

     

    Cookie Name:

    s_campaign, s_ev20, _#tsa

    Cookie Purpose:

    These cookies show us how you found our website and which website you came from. This helps us know which of our online marketing channels is most effective. They also allow us to reward some external websites for directing you to us

     

     

    Cookie Name:

    dtm_token

    Cookie Purpose:

    We work with Conversant Europe Limited to help make our marketing campaigns which utilize our advertising cookie more relevant. Our first party cookie which is managed by Conversant Europe Limited is used to collect shopping behaviour on our websites and utilize it to provide relevant advertising. The data taken does not contain personal details from which your individual identity can be established. To opt out of our cookie used for this online advertising, click here.

     

    FLASH COOKIES

    We may display video content on topshop.com using Adobe Flash Player.  Adobe uses Flash cookies to improve your experience as a user.  If you wish to disable or delete a Flash cookie, please visit Adobe Flashplayer Security Settings.  Please bear in mind that if you disable Flash cookies you will be unable to access certain content on our website which uses Adobe Flash Player, such as videos.

    Third party cookies

    Some cookies may be set by third parties (Business Partners) when you visit this website or see our advertising displayed on third-party websites. These Business Partners may be suppliers who partner with us to deliver our website, companies that participate with us in affiliate marketing programmes and other third parties. These cookies are controlled by the Business Partners, so please check the relevant Business Partners website for more information about these cookies and how to manage them. These Business Partners cookies do not collect personal data from which the Business Partner would be able to identify individual customers. Some of our Business Partners that may set cookies on this and other website include:

    Business PartnerCookie Purpose
    Struq

    Struq uses cookies to provide you with personalised adverts when you visit other selected websites. We would like to continue to display content that's relevant to you; however, you can choose to opt out of this type of advertising permanently by visiting http://www.struq.com/consumer-opt-out/index.php.;Please note though, that if you delete your cookies too, we'll no longer know that you've opted out, so the banners from Struq will reappear when you visit other selected websites.

    Criteo

     Criteo uses cookies to provide you with personalised adverts when you visit other selected websites. We would like to continue to display content that's relevant to you; however, you can choose to opt out of this type of advertising permanently by visiting http://www.criteo.com/us/privacy-policy

    Please note though, that if you delete your cookies too, we'll no longer know that you've opted out, so the banners from Struq will reappear when you visit other selected websites.

    ecustomeropinions.comIn order to provide you with a better service, occasionally we'll ask if you'd like to complete a survey. This cookie's sole purpose is to remember if we've asked you to do so recently, and it contains no personal information.
    Awin1, Commission Junction, Linkshare, ZanoxThese cookies are only set if you get to the confirmation page after checkout. It is used to track whether we then owe any money as a commission to a site (affiliate) which has referred business to us.
    Conversant Europe LimitedConversant collects and uses anonymous information about your visits to and interactions with our websites through the use of technologies such as cookies to personalise advertisements for goods and services. To learn more about Conversant, please visit their privacy policy at http://www.conversantmedia.eu/legal/privacy-policy. You can opt out of Conversant relevant advertising by visiting their website or the European Interactive Digital Advertising Alliance at http://youronlinechoices.eu/.


    SOCIAL BUTTONS


    If you 'share' topshop.com content with friends through social networks such as Facebook, Google and Twitter - you may be sent cookies from these third party websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

    FLASH COOKIES


    We may display video content on topshop.com using Adobe Flash Player.  Adobe uses Flash cookies to improve your experience as a user.  If you wish to disable or delete a Flash cookie, please visit Adobe Flashplayer Security Settings.  Please bear in mind that if you disable Flash cookies you will be unable to access certain content on our website which uses Adobe Flash Player, such as videos.

    How to manage Cookies

    You can enable or disable cookies by changing your website browser settings to accept or reject cookies as required.  How to do this will depend on the browser you use.  We have provided further information below on how to check which browser you use and how to manage cookies.  Please bear in mind that if cookies are not enabled on your computer, your activities will be restricted to browsing this website and you will not be able to add products to your shopping bag and buy them.

    CHECKING WHICH BROWSER YOU USE


    If you are using a PC - go to 'Help' and select the 'About' option
    If you are using a Mac - click on the Apple menu within the browser and select the 'About' option

    Once you know which brower you are using, follow the instructions below to check if you have cookies enabled on your computer:

    CHECKING COOKIES - PC
    Microsoft Internet Explorer 6,7,8

      Go to 'Tools' at the top of your browser window. Select 'Internet options'. Click on the 'Privacy' tab

      Ensure that your Privacy level is set to Medium or below to enable cookies

    Mozilla Firefox

      Go to 'Tools' and select Options 

      Click the Privacy icon

      Click on Cookies and choose 'allow sites to set cookies'

    Google Chrome

      Go to 'Tools' and select Options

    • Click 'Under the Hood'  and select the 'Content settings' button within the 'Privacy' section
    • Choose 'Allow local data to be set'

    CHECKING COOKIES - MAC


    Safari on OSX

    • Click 'Safari' and select 'Preferences' 
    • Click 'Security' then 'Accept cookies'

    Mozilla and Netscape on OSX

      Click on 'Mozilla' or 'Netscape' and select 'Preferences'

      Find Cookies under 'Privacy & Security'

      Select 'Enable cookies for the originating web site only'

    Microsoft Internet Explorer on OSX

      Click 'Explorer' and select 'Preferences'

      Find 'Cookies' under Receiving Files

    • Select 'Never Ask' 

    Opera

      Click 'Menu' and select 'Settings'

      Select 'Preferences' and then 'Advanced' 

      Select 'Accept cookies'


    If you are not happy with the way that we use cookies then you should delete Topshop cookies having visited the site, or you should browse the site using your browsers anonymous usage setting (called Incognito in Chrome, InPrivate for Internet Explorer, "Private Browsing" in Firefox and Safari etc.)

     

    Your bag

    Your shopping bag is currently empty.

    Content is loading, please wait.

    Loading